Refund & Service Policy

PakTurf provides a booking service, not a physical product — nothing is shipped. This page covers how a booking is delivered, and our refund and cancellation rules.

1. How the service is delivered

A booking is confirmed instantly in the app once your deposit payment succeeds — there is no shipping or delivery step. The confirmation is your slot at the venue; you play it out in person at the ground, court or pool you booked.

2. Payment structure

• 50% of the slot price is paid online at the time of booking, through our payment gateway (card, JazzCash, Easypaisa or NayaPay).
• The remaining 50% is settled in cash directly at the venue after you play.
• A failed or incomplete payment never holds a slot.

3. Refunds

Deposits are non-refundable once paid — this applies however far in advance you cancel, and if you simply don't show up. This is stated on the booking screen before you pay, because it's the one rule a player shouldn't be surprised by.

The one exception is a payment error on our side or our gateway's side — for example, being charged twice for the same slot, or a slot that was already taken being sold to you in error. In those cases, contact us with your booking reference and we'll refund the affected amount to your original payment method.

4. Venue-side cancellations

If a venue owner cancels a confirmed booking (for example, the ground becomes unavailable), your deposit is fully refunded to your original payment method.

5. Processing time

Approved refunds are issued to your original payment method and typically reflect within 7–10 business days, depending on your bank or wallet provider.

6. Requesting a refund

Contact us with your booking reference using the details below, or through in-app support.